Free Training with Any Camera Purchase

We serve a huge range of customers. Some people we help know exactly what they want in a camera, they’ve used lots of different kinds, they just need to buy it and get shooting. Others have shot a certain way their whole careers, perhaps ENG style, and are now looking to mix it up with a digital cinema camera. They have a lot of experience but aren’t used to applying it to this different kind of technology. Some people we help are just starting into digital film making.

Regardless of where you are coming from or what your past experience is like Professional Video is always happy to offer free training with every single camera purchase. We’re always excited to help go through the initial set-up of the camera including pairing it with any accessories that you purchased with it like an external recorder, rod support system, or audio receivers. From there we can go over features like the external control of the camera, we can help dive through the menus and explain some of those mysteries deep down settings, and we can talk about when and where to use the cameras features to maximize it’s performance.

We exist to be a resource to you. We want you to be as successful and satisfied with your gear as possible. That way your overall experience buying new gear from us can be positive. If we can contribute in a small way, to enrich the new gear experience, we’ve served our purpose. Post by Eric C. Petrie

Professional Video

Canon C300 Firmware Update Available Now

After that false start where Canon released firmware for the C300 with a defect the real-deal is finally here. Tested and approved, this firmware update (version brings a lot of increadble features to the best-in-class camera. This includes functions like being able to move the focus-mag box around the screen, XDCam EX 35mbps 4:2:0 recording, and improved wireless capabilities. The biggest features are probably the ISO 80,000 recording, push auto iris, and one-shot push autofocus with a list of about 15 lenses.

Download the C300 firmware here and the C300PL firmware here. Also be sure to download the .pdf of the new updated instruction manual that includes these latest changes.

Canon Issues Product Advisory for EOS 1DC

This is the official release from Canon concerning a possible issue with the EOS 1DC camera.  As Canon’s leading digital cinema partner in the Northwest we fully support all Canon products, Canon customers, and the servicing of the hardware that customers depend on.

From Canon:

This notice is to proactively inform our customers of the details of the phenomena described below along with Canon’s support actions. Because we value the trust our customers have placed in us, we are dedicated to continuously improving product quality and delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced. Affected Products: EOS-1D X Digital SLR Camera, EOS-1D C Cinema EOS Camera


In some units of the models listed below, there is a possibility that the following phenomena may occur due to wear caused by insufficient lubrication within the camera’s driving mechanism.

1. AF searches but does not lock in on the subject. (Caused by minute particles produced by wear mentioned above.)

2. The image shown in the viewfinder is “blurry” or “not steady”. (Occurs if wear progresses.)

Potentially Affected Products

1. EOS-1D X: If the sixth digit from the left of the serial number is “1”, “2”, “3”, “4”, “5”, “6” or “7”, the phenomena described above may occur.

2. EOS-1D C: If the sixth digit from the left of the serial number is “1”, the phenomena described above may occur.

NOTE: If the camera’s battery compartment contains one of the markings illustrated below, the camera is NOT affected by the phenomena described above even if the sixth digit of the serial number is one of the numbers mentioned above. Potentially affected cameras will be inspected and repaired free of charge. If you own one of the potentially affected cameras please contact our Customer Support Center.  Post By Eric C. Petrie

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